Terms and conditions

By booking an experience with Routa, you agree to the following Terms & Conditions.

1. Bookings & Payments

  • Reservations are confirmed once full payment is received.
  • All payments are processed securely through authorized providers such as PayPal or Stripe.
  • Prices are listed in MXN and include applicable taxes unless otherwise stated.

2. Cancellations & Refunds

  • Cancellations made 24 hours or more before the experience start date are eligible for a full refund.
  • Cancellations made within 24 hours are non-refundable.
  • No-shows are considered non-refundable.
  • If Routa cancels an experience due to weather, operational issues, or unforeseen circumstances, you will be offered a reschedule or a full refund.

3. Modifications & Itinerary Changes

Routa reserves the right to adjust itineraries, schedules, or services due to weather, safety, or operational reasons.
Significant changes will be communicated as soon as possible.

4. Customer Responsibilities

  • Customers must arrive on time at the agreed meeting point or pick-up location.
  • Customers are responsible for providing accurate contact details (including WhatsApp if applicable).
  • Customers must inform Routa of any health conditions, dietary restrictions, or special requirements before the experience.

5. Liability & Risk

  • Participation in experiences is at the customer’s own risk.
  • Routa is not responsible for loss or damage of personal belongings.
  • We are not liable for delays, cancellations, or changes caused by events beyond our control (weather, strikes, accidents, government regulations, etc.).
  • Customers are responsible for having valid travel insurance where required.

6. General

Routa operates experiences across Mexico in collaboration with trusted and verified local partners and guides.
For questions or concerns, please contact us at bookings@getrouta.com


______


Privacy policy

Routa values your privacy and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights as a customer.

1. Information We Collect

When you book an experience or contact us, we may collect:

  • Name, email address, phone number, and nationality.
  • Hotel or accommodation details for pick-up services.
  • Payment information (processed securely by third-party providers such as PayPal or Stripe).

2. How We Use Your Information

We use your information to:

  • Confirm and manage reservations.
  • Communicate important details about your experience (pick-up time, changes, cancellations).
  • Provide customer support.
  • Comply with legal and accounting requirements.

3. Sharing Your Information

We only share your information when necessary:

  • With payment processors (PayPal, Stripe) for secure transactions.
  • With online travel agencies (OTAs), when you book through their platforms.
  • With verified local guides and partners, only to the extent required to deliver your experience.

We never sell your personal information to third parties.

4. Data Protection

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure.

5. Your Rights

You may:

  • Request to update or correct your personal information.
  • Request deletion of your data, where legally possible.

To exercise your rights, contact us at bookings@getrouta.com

6. Updates to This Policy

We may update this Privacy Policy periodically. The most current version will always be available on our website.